Refund policy

REFUND / OTHER POLICIES

I. PROFESSIONAL FEE STRUCTURE

KAHN IN HOUSE SERVICES (the “Company”) maintains a professional pricing structure reflective of bespoke event coordination, hospitality support, cultural project facilitation, private property services, hotel and resort event execution, and time-sensitive operational assistance.

Hourly Service Rates:

Standard services are billed at $65.00 – $195.00 per hour, depending on:

event complexity;
timeline urgency;
scheduling constraints;
hospitality requirements;
venue conditions;
project scope;
logistical demands;
last-minute coordination needs;
overall event scale.

Service Minimums:

All bookings, event coordination requests, and service engagements are subject to a minimum billing requirement of six (6) consecutive hours unless otherwise agreed in writing by KAHN IN HOUSE SERVICES.

Annual Retainer Services:

Clients seeking ongoing access to services, priority scheduling, or recurring event support may engage KAHN IN HOUSE SERVICES through an annual retainer beginning at $7,900.00.

Retainer arrangements may include:

priority booking consideration;
ongoing event coordination availability;
planning and consultation support;
expedited scheduling access;
recurring event assistance;
hospitality and venue coordination support.

II. FINANCIAL COMPLIANCE & PAYMENT STRUCTURE

Terms of Payment:

All service fees, event costs, coordination charges, hospitality-related expenses, transportation costs, scheduling fees, and project-related adjustments are due in accordance with the agreed service structure and are generally payable prior to or upon completion of services unless otherwise confirmed in writing by KAHN IN HOUSE SERVICES.

Advance Booking Requirement:

Due to the nature of event planning, scheduling commitments, and resource allocation, most events require advance payment or deposit confirmation to secure the requested date and service availability.

Once an event date is reserved, time-sensitive planning begins immediately, including coordination of logistics, scheduling preparation, and allocation of the service window. These efforts make the reserved time unavailable for other bookings.

III. REFUND, CANCELLATION & EVENT POLICY

Due to the high cost, time sensitivity, and advance commitment required for event-based services, KAHN IN HOUSE SERVICES maintains a strict no-refund policy for confirmed bookings.

Event Finality After Booking

Once an event date is confirmed, scheduled, or reserved, the booking is considered active and time has been allocated specifically for the Client’s event.

Because event preparation begins immediately after confirmation, all fees associated with reserved dates are considered earned in relation to time commitment, planning, and scheduling allocation.

Short Timeline Bookings

Events booked within short timelines require immediate coordination, rapid planning, and priority scheduling adjustments. These engagements involve concentrated effort within compressed timeframes.

For this reason, short-notice or last-minute event bookings are strictly non-refundable due to the inability to reallocate reserved time or reverse scheduling commitments once preparation has begun.

Non-Refundable Event Costs

All event-related costs are non-refundable, including but not limited to:

reserved event dates;
scheduling commitments;
planning and coordination time;
hospitality and venue arrangements;
transportation and logistics preparation;
last-minute changes requested by the Client;
time reserved specifically for the event.

Cancellation Policy

Cancellations made after booking confirmation are not eligible for refunds due to the immediate reservation of time and the advance preparation required for event execution.

If a cancellation occurs, any payments made will be applied toward administrative, scheduling, and time-reservation costs already committed at the time of booking.

Event Adjustments

Requests to modify event details, timing, or scope may be accommodated when possible; however, changes made close to the scheduled date may incur additional costs due to the impact on prior planning and reserved availability.

IV. OPERATIONAL VARIABLES & EVENT CONDITIONS

The Client acknowledges that events, hospitality functions, private property gatherings, hotel and resort activations, and cultural experiences operate within dynamic environments where timing, availability, and conditions may shift.

These variables may include:

guest count changes;
venue restrictions or updates;
scheduling adjustments;
timing delays or compressions;
hospitality requirements;
transportation timing;
event flow modifications;
last-minute client requests;
changes in event scope or structure.

The Client agrees that KAHN IN HOUSE SERVICES may reasonably adjust scheduling and coordination approaches to reflect real-time event conditions.

Because each event reserves a specific time window that cannot be resold once confirmed, the Client acknowledges that event-based services are time-sensitive and inherently non-reversible once booked.

KAHN IN HOUSE SERVICES provides hands-on coordination for events and understands that successful execution depends on early preparation, reserved availability, and uninterrupted time allocation dedicated to each engagement.

V. ACCEPTED PAYMENT METHODS & REMITTANCE TERMS

KAHN IN HOUSE SERVICES maintains specific and limited payment acceptance methods to ensure clear transaction records, proper allocation of event scheduling, and accurate accounting of all services rendered.

Accepted Payment Methods:

The Company accepts payment only through the following methods unless otherwise explicitly agreed in writing:

Certified check (mailed)
Personal or business check sent via USPS, FedEx, or certified mail services
Digital payment via official KAHN IN HOUSE SERVICES payment link
Zelle transfers
PayPal payments

All mailed payments must be properly addressed and sent through trackable mail services to ensure delivery confirmation and accurate processing.

Any digital payment must be completed through verified and authorized Company-provided links or officially designated accounts.

Unauthorized or Alternative Payment Arrangements:

No other payment methods, platforms, or arrangements are accepted unless they are explicitly agreed to in writing by KAHN IN HOUSE SERVICES prior to the transaction.

This includes, but is not limited to:

cash deliveries not previously approved;
third-party payment arrangements not disclosed in advance;
unofficial payment platforms;
unverified transfer methods;
informal or verbal payment agreements.

Any payment submitted outside of approved methods may be refused, returned, or deemed invalid until properly processed through authorized channels.

Payment Confirmation Requirement:

Services, scheduling commitments, and event dates are not considered fully confirmed until payment has been successfully received, verified, and acknowledged by KAHN IN HOUSE SERVICES.

The Client acknowledges that adherence to approved payment methods is essential for accurate scheduling, event coordination, and service confirmation.

Failure to comply with approved payment methods may result in:

delayed booking confirmation;
cancellation of scheduled services;
forfeiture of reserved event dates;
administrative processing delays;
inability to proceed with event coordination.

All payment arrangements are final unless otherwise agreed in writing by KAHN IN HOUSE SERVICES.

VI. ADMINISTRATIVE CLAIMS PROCEDURE

All billing questions, refund inquiries, or administrative requests must be submitted in writing to KAHN IN HOUSE SERVICES for review.

Required details include:

proof of payment;
event details;
explanation of request.

All matters are reviewed individually, and responses are provided electronically after evaluation.

VII. ENTIRE AGREEMENT

This document represents the full agreement between the Client and KAHN IN HOUSE SERVICES regarding all bookings, event services, hospitality coordination, payments, and related engagements.